Privacy Policy

Information We Collect

We collect information you provide directly to us, including:

• Account Information: Name, email address, company name, job title, and contact details
• Workflow Information: Details about your operational workflows, requirements, and business processes
• Content and Data: Data processed by AI Employees on your behalf, including documents, records, and other information you provide
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors), and transaction history
• Communication Data: Messages, feedback, support requests, and other communications with us
• Third-Party Account Credentials: Authentication tokens and permissions for third-party services you authorize AI Employees to access

We also automatically collect certain information when you use our services:

• Usage Data: How you interact with our platform, features used, time spent, and actions taken
• Technical Data: IP address, browser type and version, device information, operating system, and unique device identifiers
• Log Data: Server logs, error reports, and diagnostic information
• Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies (see Cookies section below)

How We Use Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, operate, maintain, and improve our services, including training and deploying AI Employees
• Processing: To execute workflows and process data on your behalf as instructed
• Communication: To send you service-related communications, technical notices, updates, security alerts, and support messages
• Customer Support: To respond to your comments, questions, and requests, and provide customer service
• Billing: To process transactions, send invoices, and manage payments
• Analytics: To monitor and analyze trends, usage patterns, and activities to improve our services
• Security: To detect, prevent, and address technical issues, fraud, security threats, and abuse
• Legal Compliance: To comply with legal obligations, enforce our agreements, and protect our rights
• Marketing: With your consent, to send you promotional communications about our services (you can opt out at any time)

Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our platform, such as cloud hosting providers, payment processors, email services, and analytics providers. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
• Legal Requirements: When required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or that of our users or others
• Business Transfers: In connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy, where your information may be transferred as part of that transaction
• With Your Consent: When you explicitly authorize us to share your information with third parties
• Third-Party Integrations: When you authorize AI Employees to access third-party services, we may share necessary information with those services to perform the requested functions

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Data Security

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction, including:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of data at rest using industry-standard encryption algorithms
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Regular backups and disaster recovery procedures
• Employee training on data protection and security practices
• Incident response procedures for security breaches

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account Data: Retained while your account is active and for a reasonable period thereafter to comply with legal obligations
• Workflow Data: Retained for the duration of your subscription and as necessary to provide ongoing services
• Payment Information: Retained as required by law and payment processor requirements (typically 7 years for tax purposes)
• Communication Records: Retained for customer support and legal purposes
• Usage Data: Retained for analytics and service improvement purposes, typically in aggregated or anonymized form

When you delete your account or request deletion of your data, we will delete or anonymize your personal data, except where we are required to retain it for legal, regulatory, or legitimate business purposes.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by relevant data protection authorities, to protect your personal data in accordance with this Privacy Policy and applicable data protection laws.

Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information without parental consent, please contact us immediately. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to delete that information.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to Access: Request access to and receive a copy of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request restriction of processing of your personal data
• Right to Data Portability: Receive your personal data in a structured, commonly used format
• Right to Object: Object to processing of your personal data for certain purposes
• Right to Withdraw Consent: Withdraw consent where processing is based on consent
• Right to Opt-Out: Opt out of the sale of personal information (we do not sell your data)

For California Residents (CCPA): You have the right to know what personal information we collect, the right to delete personal information, the right to opt-out of the sale of personal information (we do not sell your data), and the right to non-discrimination for exercising your privacy rights.

For EU/UK Residents (GDPR): You have all the rights listed above, and you also have the right to lodge a complaint with your local data protection authority if you believe we have not addressed your concerns.

To exercise these rights, please contact us at info@dilipod.com with your request. We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your use of our Service. Cookies are small data files stored on your device. We use the following types of cookies:

• Essential Cookies: Required for the Service to function properly (e.g., authentication, security)
• Functional Cookies: Remember your preferences and settings to enhance your experience
• Analytics Cookies: Help us understand how visitors interact with our Service
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, if you disable cookies, some features of our Service may not function properly. We also use web beacons, pixel tags, and similar technologies to track email open rates and website interactions.

Data Breach Notification

In the event of a data breach that may affect your personal information, we will notify you and relevant authorities as required by applicable law. We will provide information about the nature of the breach, the data affected, and the steps we are taking to address the breach. Notifications will be sent to the email address associated with your account or through other reasonable means.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this policy periodically for any changes.

Contact Us

If you have any questions about this privacy policy, please contact us at info@dilipod.com.